Refund policy

REFUND POLICY

YOUR RIGHT TO CANCEL (14 DAYS)
Under UK consumer law, you have the right to cancel your order within 14 days of receiving it, for any reason, without needing to explain why. To exercise this right, email us at casa@garmsville.com within 14 days of delivery to let us know you wish to cancel.

Once you've told us you want to cancel, you have a further 14 days to send the item(s) back to us. Once we receive the returned item(s) in the condition they were sent (unworn, with tags), we will refund you in full, including standard delivery costs, within 14 days. Refunds are issued to your original payment method.

Please be sure to consult the size chart on the item BEFORE checking out, as return shipping costs are the customer's responsibility unless the item arrived faulty or incorrect.

DAMAGED, FAULTY OR INCORRECT ITEMS
If your order arrives damaged, faulty, or is the wrong item, please contact us at casa@garmsville.com within three business days of the delivery date with photos of the issue, and we will arrange a free replacement, exchange, or full refund — no need to use the 14-day cancellation process above.

EXCHANGES (VOLUNTARY, AS AN ALTERNATIVE TO A REFUND)
If you'd rather exchange an item than cancel for a refund, we're happy to help. Exchanges are subject to a processing fee of up to £15 per item. Email casa@garmsville.com for exchange instructions. Exchanges on limited-release and exclusive items are not guaranteed, and worn items are not eligible for exchange.

ORDER ALTERATIONS BY GARMSVILLE
If we need to cancel or adjust part of your order (for example, an item becomes unavailable), we'll email the address used to place the order and refund the affected amount to your original payment method.

DISCOUNT CODES
Garmsville Concept Store cannot add discount codes to orders after they have already been placed, and no more than one code can be used per order.